This role is fixed term for 12 months to cover maternity leave. This role also has the potential to be made permanent and will be reviewed in 2025 dependent on the growth of the company.
The Role Summary
This role is an office-based project management, logistical and administrative role. Working closely with our Technical Service Manager, Service Agreement Account Manager, and our Service Technicians the holder of this position will be required to book, plan and co-ordinate on-site service visits for our customers, including (but not limited to) quoting, all customer communications, staff and equipment logistics, accommodation, service exchange or loan equipment bookings, parts ordering and orders to 3rd party suppliers.
This role involves working with d&b solutions colleagues and customers as necessary, to ensure that the requirements of both internal and external stakeholders are met in line with the quoted services and/or service agreements.
In the fulfilment of this role, alongside the full suite of MS office tools you will be required to use the following software tools: Insphire (asset management and quoting), Team Track (scheduling), Halo (customer ticket portal). Full training will be given on these systems.
Company Background
d&b solutions was formed in 2021 following the acquisition of SFL Group and White Light Ltd and their respective subsidiaries. Our new organisation provides integrated audio, video, lighting and media services, delivering complete, innovative solutions as an award-winning Integrator, alongside full production services for live events, supply of technical equipment for hire and sales projects, venue installations and support.
We deliver these services through our trusted brands; Congo Blue, elp, Production-AV, SFL and White Light. Working alongside d&b audiotechnik we are on a mission together to transform life experiences.
Key Duties and Responsibilities of the role
- Monitoring, managing, and communicating with our internal and external customers
- Creating and administratively project managing service jobs
- Providing customer quotes for on-site services, compliance inspections, and remedial repairs
- Booking and scheduling Service Technicians
- Creating Hire Contracts/Purchase Orders for loan or service exchange equipment, and access equipment as specified by our customers and/or service technicians, liaising with our internal hire team, 3rd party suppliers, customers and technicians to ensure the appropriate equipment arrives on site and is collected in line with the service requirements
- Creating Purchase Orders and liaising with 3rd party subcontractors/suppliers to enable service work to be carried out as required
- Liaising with suppliers and our internal procurement team on parts availability and pricing for service repairs
- Booking all service-related transport and accommodation requirements for on-site services
- Responding to emergency call-out ticket requests
- Attending team and inter-department meetings as required
- Answering incoming telephone calls and emails
Technical Skills
- Previous experience in logistics management and/or office-based project management essential
- Proven IT skills, including use of Microsoft Office (Word, Excel and Outlook)
- Previous experience in a customer facing role
- Previous experience using ticketing portals an advantage
- Previous experience with asset management/quoting software an advantage
- Experience working within the AVLM industry in a similar office-based environment an advantage
Personal Competencies and Behaviours
- Excellent IT and communication skills
- Excellent standard of written English
- Ability to work on multiple projects simultaneously
- Ability to interact effectively at all levels, relating to others and working as a member of a team
- Very strong attention to detail and accuracy
- Deadline-conscious and highly organised with the ability to prioritise and multi-task; managing workloads and meeting strict deadlines
- Willing and flexible approach, with the ability to work on own initiative with good problem-solving skills
- Strong time management and planning skills, forward thinking and able to add value
- Resilient, adaptable to change and able to respond in a professional manner at all times when dealing with our customers’ challenges within the boundaries of their individual service agreements
- Strong commercial awareness
d&b solutions Key Policies and Core Values
- To work alongside the members of other teams and communicate effectively
- Maintain d&b confidentiality at all times
- To represent the company in a courteous and appropriate manner in all circumstances
- To follow correct procedures at all times and to follow the policies laid out in the staff handbook
- Adhere to and demonstrate knowledge of health and safety matters in relation to work related tasks and ensure that relevant Health and Safety guidelines are adhered to at all times
- To carry out your duties and responsibilities in a manner that reflects the Core Values of d&b solutions at all times
Our new organisation provides integrated audio, video, lighting, and media services, delivering complete solutions for hire and sales of technical equipment, live events, and venue installations and support. Working alongside d&b audiotechnik we are on a mission together to transform life experiences.
Apart from the duties summarised in this job description, we retain the right in consultation with the post holder to include other reasonable duties, which are part of, and incidental to, this type of work. We want to recruit, and retain the most talented people, regardless of their background.
We recognise that being a diverse and inclusive employer helps us fulfil our responsibility to make a difference for our staff, our clients, and our industry. Actively valuing differences enhances the way we work and people from different backgrounds and experiences bring valuable insights to the way we operate, generating new ideas and perspectives as well as making us representative of the community and society. If you are interested in this opportunity.
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