The Role Summary
Account Handlers are responsible for the handling of regular customer enquiries, orders, and accounts on a day-to-day basis. Sales & Hire Account Handlers are directly responsible for generating income in line with departmental budgets and goals. The team is expected to work together (and with the wider organisation) to generate profit, repeat custom and new business.

Experience in the industry is desired, and we welcome applications from those in our industry, but it is not necessary. The successful candidate should have the competency and confidence to carry out the duties of an account handler and demonstrate transferable skills and/or experience in a previous/similar role.  

We work across various sites so location can be discussed during the application process.    

Key Duties and Responsibilities:

As part of the team, you will…

  • Liaise with customers, clients, and colleagues in a helpful and courteous manner.
  • With support from team members at level 4 and above, as required:
  • Prepare quotations, confirmations, pick lists, purchase orders, stock requests, and invoices & credit notes.
  • Coordinate the booking and availability of products for Sales & Hire via d&b solutions asset management system.
  • Keep all d&b solutions systems and information up to date in an accurate and timely manner.
  • Handle the delivery of orders in collaboration with d&b solutions operational warehouse teams.
  • Handle any after sales or quality issues should they arise.
  • Handle incoming orders and enquiries sent via d&b solutions e-commerce platforms and inbound enquiry channels
  • Support junior Grades Sales and Hire with e-commerce duties
  • Ensure that all company processes and procedures are always adhered to,
  • Continually learn about the company’s current activities, products, systems, processes, and technical expertise to deal effectively with customers.
  • Work to generate profit in line with departmental targets and budgets.
  • Work to generate repeat business from the existing client base.

Technical Skills

  • Previous experience within a sales role
  • Previous experience of quotation preparation, pricing, and cost management
  • Capable financial acumen
  • Previous experience of order delivery coordination within a warehouse-based rental and/or retail environment
  • Proven IT skills including the use of Microsoft Office (Outlook, SharePoint, Teams, Word, Excel), Sales Force (desirable), and order management hire & sales systems.
  • Intermediate+ technical knowledge of entertainment technology products and solutions, and their application

Personal Competencies and Behaviours

  • Appropriate personal presentation with a confident, courteous, and friendly manner
  • A determined and fastidious drive to follow all sales opportunities and tasks through to completion.
  • Exemplary attention to detail and accuracy
  • Focus on excellent customer service
  • Deadline conscious and highly organised with the ability to prioritise and multi-task.
  • Excellent time management and planning skills
  • Process driven with the ability to recognise where and when to adapt.
  • Ability to interact effectively, relate to others, and work as a member of a team.
  • Willing and flexible approach with the ability to work on own initiative.
  • Always maintain d&b solutions confidentiality.
  • An awareness of health and safety policies, risk assessments and proactivity in implementing them

To carry out your duties and responsibilities in a manner that always reflects the Core Values of the business. d&b solutions was formed in 2021 following the acquisition of SFL Group and White Light Ltd and their respective subsidiaries.
Our new organisation provides integrated audio, video, lighting, and media services, delivering complete solutions for hire and sales of technical equipment, live events, and venue installations and support. Working alongside d&b audiotechnik we are on a mission together to transform life experiences.

Apart from the duties summarised in this job description, we retain the right in consultation with the post holder to include other reasonable duties, which are part of, and incidental to, this type of work. We want to recruit, and retain the most talented people, regardless of their background.

We recognise that being a diverse and inclusive employer helps us fulfil our responsibility to make a difference for our staff, our clients, and our industry. Actively valuing differences enhances the way we work and people from different backgrounds and experiences bring valuable insights to the way we operate, generating new ideas and perspectives as well as making us representative of the community and society. If you are interested in this opportunity.

Please email your CV, Cover Letter, and Salary Expectations. Get started by clicking the Apply Now.

Various options (Reading–Wimbledon–Hybrid-Remote)

Sales & Hire Team

Responsible To:
Sales & Hire Management Team

40 hours per week, Monday – Friday


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