The Role Summary:

Deliver Rigging excellence through effective teamwork, good time management, and a passion for knowledge. Ensure timely preparation and efficient workflows, providing exceptional service to internal stakeholders and external clients while building team capability by embracing continuous improvement of culture.

Key Duties & Responsibilities:

• Working with the Workshop Head you will observe deadlines and effectively manage delivery

• Help ensure and maintain inventory accuracy and integrity through correct reporting channels

• In coordination with your Head of Workshop, liaise with account handlers, Transport, and Operations teams to optimize service delivery.

• Ensure all work meets safety and quality standards, and always in compliance with manufacturer’s recommendations.

• Work in harmony with peers, suppliers and outside clients to ensure smooth delivery of the whole d&b product
• Develop knowledge and expertise and seek continuous improvement.

Defining success in this role:

• Rigging equipment is repaired, tested and supplied to client to the highest standard and within required time frame.
• All Rigging equipment leaves the workshop safe, compliant and correctly documented where relevant.
• Technical knowledge is regularly built upon.
• You are seen as collaborative and reliable across all workshops and the wider delivery team.

Technical Skills:

• A basic understanding of fault reporting and Hire Hop. 
• Ability to read and understand manufacturer safety guidelines
• Basic understanding of d&b reporting lines and expectation.

Profesional Skills:

• Resolve operational issues proactively and communicate clearly about stock status, delivery timelines, and potential constraints to your Workshop manager, before they escalate to all concerned stakeholders.
• Take active participation in identifying and helping to rectify process bottlenecks and work with Workshop Manager to resolve.
• Communicate proactively about potential constraints before they escalate. 
• Collaborate effectively, helpfully, and professionally with the Operations teams to assist with final delivery.
• Maintain SOPs for all Rigging workshop processes. 
• Participate in improvement initiatives and share knowledge across workshop functions where they might be impacted.
• Challenge poor practices that create downstream problems, even when culturally embedded. 
• Identify opportunities for process improvement through observation and data analysis. 

Experience & Qualifications:

Essential:

• Good communication skills and the ability to think laterally. 
• Embrace the need for process protocol in this fast-moving environment.
• Experience or interest in basic mechanical theory and/or rigging theory and practice
• Capable of clear and calm interaction with both internal and external clients with a focus on deadlines, problem solving, and client satisfaction. 
• Basic understanding of maintenance principles
• Strong problem-solving skills with ability to resolve issues at source while escalating appropriately. 
• Ownership mentality – takes responsibility for outcomes, not just task completion. 
• Resilience and adaptability when managing competing priorities and unexpected situations. 
  
  Desirable:
• Experience in events, entertainment, or technical production industry. 
• Familiarity with lean methodologies, visual management, or continuous improvement approaches. 
• Previous experience of rigging used in the above industry.

d&b solutions team members are expected too:

• To work alongside the members of other teams and communicate effectively
• To learn about the company and its activities in order to understand and deal with the customers
• Maintain d&b solutions confidentiality at all times
• To represent the company in a courteous and appropriate manner in all circumstances
• To follow correct procedures at all times and to follow the policies laid out in the staff handbook
• Adhere to and demonstrate knowledge of health and safety matters in relation to work related tasks and ensure that relevant Health and Safety guidelines are adhered to at all times
• To carry out your duties and responsibilities in a manner that reflects the Core Values of d&b solutions at all times – Community, Creativity and Innovation, Integrity and Trust, Learning, Quality and Excellence

d&b solutions provides integrated audio, video, lighting, and media services, delivering complete solutions for hire and sales of technical equipment, live events, and venue installations and support. Working alongside d&b audiotechnik we are on a mission together to transform life experiences.

Apart from the duties summarised in this job description, we retain the right in consultation with the post holder to include other reasonable duties, which are part of, and incidental to, this type of work. We want to recruit, and retain the most talented people, regardless of their background.

We recognise that being a diverse and inclusive employer helps us fulfil our responsibility to make a difference for our staff, our clients, and our industry. Actively valuing differences enhances the way we work and people from different backgrounds and experiences bring valuable insights to the way we operate, generating new ideas and perspectives as well as making us representative of the community and society. If you are interested in this opportunity.

Please email your CV, Cover Letter, and Salary Expectations to [email protected]